avelisserent
Platform legal

Privacy Policy

Last Updated: July 12, 2026

Welcome to AvelisseRent, a cloud-based car rental management platform owned and operated by Avelisse Labs LLC. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, applications, software, APIs, and related services.

Agency storefront privacy policies are managed separately by each rental agency and are available inside that agency website at /site/privacy.

1. Who We Are

AvelisseRent is a Software-as-a-Service platform developed by Avelisse Labs LLC to help vehicle rental businesses manage their operations, websites, bookings, fleet, customers, payments, and business administration.

Company: Avelisse Labs LLC, Wyoming, United States. Product website: https://avelisserent.com. Company website: https://avelisselabs.com. Support: support@avelisserent.com.

2. Scope

AvelisseRent website

Customer booking websites powered by AvelisseRent

Agency dashboards

Mobile applications, if available

APIs

Customer support

Marketing websites

Any future AvelisseRent services

3. Information We Collect

We may collect information you provide, agency information, customer booking information, and automatically collected technical information.

Full name, email address, phone number, company or agency name, business address, billing address, driver license information, booking details, customer support messages, uploaded files, vehicle information, employee information, and business configuration.

Agency company names, registration information, tax information, logos, website settings, email settings, fleet information, employee accounts, customer records, rental agreements, and vehicle documents.

Booking customer names, emails, phone numbers, pickup and return locations, pickup and return dates, rental preferences, driver information, payment information, and booking history.

IP address, browser type, operating system, device information, language, screen size, session identifiers, access time, referring URLs, usage data, clickstream information, cookies, and similar technologies.

4. How We Use Information

Create and authenticate user accounts

Process bookings and manage rental operations

Operate agency websites

Process SaaS subscriptions and supported rental payments

Generate invoices and transactional emails

Send booking confirmations, reminders, and security notifications

Provide customer support

Prevent fraud and improve security

Improve the Services and generate analytics

Comply with legal obligations

5. Payments

AvelisseRent supports subscription billing and may support online rental payments. Payment processing is handled by trusted third-party payment providers, which may include Stripe, Stripe Connect, or other supported providers depending on the agency configuration.

Payment card information is processed directly by the payment provider. AvelisseRent does not store complete payment card numbers.

6. Email Communications

We may send transactional emails for booking confirmations, approvals, cancellations, rejections, pickup reminders, return reminders, rental completion, invoice delivery, payment confirmation, security notifications, password resets, and account verification.

Depending on the subscription plan, emails may be sent through AvelisseRent infrastructure, the agency's SMTP server, or the agency's verified email provider.

7. Cookies

We use cookies and similar technologies to keep users signed in, remember preferences, improve website performance, analyze traffic, improve security, and prevent fraud.

Users may disable cookies through browser settings, although some features may not function correctly.

8. Analytics

We may collect anonymous or aggregated analytics including website traffic, feature usage, session duration, device statistics, crash reports, and performance information. Analytics help us improve the Services.

9. Customer Data

Rental agencies remain responsible for the customer information they collect through AvelisseRent. Avelisse Labs LLC processes this information to provide the Services on behalf of the agency.

Agencies are responsible for ensuring that their collection and processing of customer information complies with applicable laws.

10. Data Sharing

We do not sell your personal information. Information may be shared only with trusted service providers when necessary to operate the Services.

Payment processors

Cloud hosting providers

Email delivery providers

Authentication providers

Analytics providers

Customer support tools

Security providers

Government authorities when required by law

11. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. Where required, appropriate safeguards are implemented for international data transfers.

12. Data Retention

We retain information only for as long as necessary to provide the Services, maintain customer accounts, process payments, resolve disputes, meet legal obligations, enforce our agreements, and maintain security records.

Agencies may delete customer information using platform tools where available.

13. Security

We implement commercially reasonable administrative, technical, and organizational safeguards. Although we work to protect your information, no online service can guarantee absolute security.

HTTPS encryption

Secure authentication

Role-based permissions

Tenant isolation

Database security

Server-side authorization

Encrypted secrets

Activity logging

Infrastructure monitoring

14. Account Security

Users are responsible for maintaining password confidentiality, protecting authentication devices, using strong passwords, enabling multi-factor authentication where available, and reporting unauthorized account activity immediately.

15. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to processing, export your information, or withdraw consent where applicable. Requests may be submitted using the contact information below.

16. Children's Privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that such information has been collected, we will take appropriate steps to remove it.

17. Third-Party Services

Our Services may integrate with third-party providers. Your use of third-party services may also be governed by their own privacy policies.

Stripe

Supabase

Vercel

Cloudflare

Google services

Microsoft services

Zoho

Resend

SMTP providers

Mapping providers

Analytics providers

18. Agency Responsibilities

Collect customer information lawfully

Maintain accurate information

Protect customer privacy

Obtain any required consents

Use customer information only for legitimate rental operations

Comply with applicable privacy and consumer protection laws

19. Platform Communications

We may contact account administrators regarding service updates, security notices, maintenance announcements, billing information, subscription changes, and legal notices. These communications are considered necessary for providing the Services.

20. Business Transfers

If Avelisse Labs LLC is involved in a merger, acquisition, financing, asset sale, or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the Last Updated date at the top of this page. Material changes may also be communicated through the Services or by email where appropriate.

22. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact Avelisse Labs LLC at support@avelisserent.com.

Product: AvelisseRent. Website: https://avelisserent.com. Company: https://avelisselabs.com.

23. GDPR and International Privacy Rights

Where applicable, Avelisse Labs LLC processes personal information in accordance with applicable privacy laws, including the General Data Protection Regulation and other relevant data protection legislation. Users may exercise applicable privacy rights by contacting us using the information provided above.

24. Acceptance

By creating an account, using AvelisseRent, or booking through an AvelisseRent-powered website, you acknowledge that you have read, understood, and agree to this Privacy Policy.